Refund policy

ThinkTech Return & Refund Policy

At ThinkTech, we want every customer to feel confident when shopping with us. If something isn’t right, we’re here to help with a clear and fair return process.

1. Return Eligibility

You may request a return within 14 days of receiving your order if:

  • The item is defective, damaged, or not functioning as described
  • You received the wrong product
  • The item is unused, in its original packaging, and in resellable condition

Items that cannot be returned:

  • Used items not caused by shipping damage
  • Items without original packaging
  • Clearance or final‑sale items

2. How to Request a Return

To start a return, contact us at support@thinktech.com with:

  • Your order number
  • A short description of the issue
  • Photos or videos (if applicable)

Our support team will review your request and provide return instructions.

3. Refund Process

Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds are processed within 3–7 business days to your original payment method.

4. Return Shipping Costs

  • If the item is defective or incorrect, ThinkTech covers return shipping.
  • For all other returns, the customer is responsible for return shipping fees.

5. Order Cancellations

Orders can be cancelled within 12 hours of purchase.
After this period, the order may already be processed or shipped.

6. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  • Check with your bank or payment provider
  • Contact us at support@thinktech.com

Alternative Version 1 — Short & Simple

Return & Refund Policy

  • Returns accepted within 14 days
  • Item must be unused and in original packaging
  • Defective or wrong items refunded fully
  • Customer pays return shipping unless item is faulty
  • Refunds issued within 3–7 business days
  • Contact: support@thinktech.com

Alternative Version 2 — Friendly & Customer‑Focused

We want you to love your purchase. If not, we’ll make it right.

  • You have 14 days to request a return
  • Faulty or incorrect items are refunded or replaced
  • Refunds are processed quickly — usually within 3–7 business days
  • Our support team is always here to help at support@thinktech.com